Specialty Trades

Alternate Glazing Systems runs leaner with higher productivity

Industry: Glazing Industry
Location: Delta, BC

20%More extras and change orders captured

Results that matter

2–3x
Workload managed by leadership
AGS maintained and in many areas increased productivity. Leadership now manages double to triple the previous workload with greater control and less administrative strain.
20%
More extras and change orders captured
Improved tracking and automated documentation enabled AGS to capture approximately 20 percent more in extras. Small tasks that previously went unbilled are now tracked and invoiced consistently.
0$40K
Revenue leakage prevented
Automatic time tracking and contract automation eliminated unbilled fifteen minute tasks that once accumulated up to $40,000 in lost revenue. The ability to bill early and bill often improved approval speed and cash flow stability.

The business

About Alternate Glazing Systems

Established in 2011, AGS is a family-run business built on a foundation of integrity and craftsmanship. What began as a values-driven company has grown into one of British Columbia’s leading commercial glazing contractors, known for delivering precision, quality and reliability at scale. Over the years, AGS has expanded into the high-end residential market, bringing the same commitment to excellence to custom homes and specialty projects. From large-scale curtainwall installations to complex, custom glazing solutions, AGS has played a defining role in shaping BC’s construction landscape.

The challenge

Before adopting AEP Build, Alternate Glazing Systems (AGS) experienced several operational challenges that limited efficiency and growth

Lack of standardized processes across teams, with individuals creating their own methods
The company relied on multiple disconnected platforms for time tracking, safety documentation and reporting, which consumed excessive office time and increased administrative overhead
Project cost visibility was limited, requiring manual spreadsheets built from daily reports, an extremely time-consuming process that still lacked accuracy
Information scattered across systems, making continuity difficult when leadership was away
While the company had a strong problem-solving culture, the informal and “old school” approach created a ceiling for scalable growth without structured systems in place

The solution

How AEP Build helped

AGS implemented AEP Build in November 2024 and reached process stability within approximately six months. The transition required both technical setup and internal mindset change. Once team members began using the platform consistently, adoption accelerated and quickly became standard procedure. AEP Build delivered a centralized and scalable operational foundation built around automation, visibility and accountability.

Workflow Automation
Click and drag workflow builders allowed AGS to design structured processes without technical complexity. This created immediate consistency across projects.
Integrated Service Job Management
Complete customer history including installed glass, purchase orders and prior documentation is accessible instantly, enabling faster service response and replacements.
Automatic Time Tracking
Time cards connect directly to project cost codes, providing real time labor visibility and accurate cost tracking.
Progress Analytics and Cost Monitoring
The progress dashboard provides quick insights into financial performance and production status without relying on external spreadsheets.
Contract and Change Order Automation
Extras automatically attach to schedule values, calculate costs within forms and notify customers immediately. This structure supports consistent billing and stronger cash flow.
Centralized Documentation Control
Contracts and supporting documents are attached from the earliest project stages, preventing lost information and protecting revenue from day one.

“AEP Build has already saved us multiple times by providing readily available information and eliminating the need to go back to customers for remeasurements.”

Robert Webster

Business Development Manager, AGS

Looking ahead

Elevating Operations

In closing, AGS’s partnership with AEP Build has delivered far more than a software implementation, it has fundamentally improved the way the company manages its operations. Robert shared that the most surprising aspect of working with AEP Build was the strength of the personal connection. Unlike other organizations, the AEP Build team built a relationship that felt collaborative and genuinely invested in AGS’s success.

The platform itself has brought structure, clarity and organization to their workflow. From tracking to day-to-day management, AEP Build has streamlined processes and created a more efficient, transparent system across the business. The transformation has been so clear that even initially skeptical team members have come to fully recognize the value it provides.

Today, Robert proudly describes himself as AEP Build’s “biggest evangelist,” actively recommending the platform to others in his network. For AGS, AEP Build hasn’t just improved workflow, it has elevated how the entire organization operates.