Specialty Trades

Quality Millwright upgrades from Jira and processes tasks 40% faster

Industry: Commercial & Industrial
Location: Edmonton
Team size: 30

40%Faster task processing

Results that matter

40%
Faster task processing
Quality Millwright increased their task processing time by 40% after implementing AEP Build into their company.
25%
Lower operating costs
After incorporating AEP Build’s services into their operations, Quality Millwright achieved a 25% reduction in operational expenditures.
50%
Faster reporting
Quality Millwright seen a 50% increase for their reporting speed.

The business

About Quality Millwright

Quality Millwright & Machine Services is headquartered in Edmonton, they are a full-service industrial provider, serving clients throughout Western Canada. Since 1988, the company has supported a wide range of industry sectors with a skilled team of journeyman millwrights, machinists, welders and electricians. Equipped to manage projects of varying scope and complexity.

The challenge

Quality Millwright & Machine Services had outgrown their existing project management system. While Jira was cost-effective and suitable for software development environments, it lacked the operational functionality required to support field service workflows, financial processes and inventory management. As the business expanded, these limitations created inefficiencies, manual workarounds and barriers to technician adoption.

Limited support for purchasing, invoicing and operational workflows
Disconnected systems leading to manual processes and inefficiencies
Complex, non-intuitive interface for field technicians
Lack of customization for service-based operations
Paper-dependent documentation and customer sign-offs
No integrated inventory management within job workflows

The solution

How AEP Build helped

AEP Build provided a configurable, operations-focused platform designed to unify field service management, financial processes and workflow automation within a single system. Through a phased implementation strategy and ongoing collaboration, Quality Millwright & Machine Services successfully transitioned to a solution aligned with their operational requirements and growth objectives.

Configurable Operational Workflows
Customizable workflows tailored to field service, safety inspections, and core operational processes.
Integrated Financial Management
Embedded purchasing and invoicing capabilities connected directly to operational workflows.
Paperless Field Execution
Digital customer sign-offs and electronic documentation to eliminate manual, paper-based processes.
Embedded Inventory Management
Inventory tracking fully integrated within job workflows for accurate, real-time visibility.
Real-Time Adaptability
Rapid form creation and live workflow adjustments to support evolving business needs.
Structured Implementation & Ongoing Support
Phased rollout alongside Jira to maintain continuity, supported by dedicated onboarding and long-term partnership.

Looking ahead

Driving Digital Transformation with Confidence

The partnership with AEP Build delivered measurable operational improvements and strategic insight. Beyond system functionality, Quality Millwright & Machine Services experienced a high level of personalized support, reinforcing the value of a committed technology partner. The platform also introduced a forms-based approach to data flow, reshaping how the company structures, manages and optimizes its operations.

Munsoor Mirza recommends AEP Build to organizations pursuing digital transformation, emphasizing its adaptability and the importance of strong technical support during implementation. By combining configurable technology with a partnership-driven approach, AEP Build enabled Quality Millwright & Machine Services to modernize operations, strengthen efficiency and elevate customer service standards.